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Interviewing at a Dispensary: 15 Budtender Interview Questions + Sample Answers


Entering the world of the cannabis industry as a budtender or in another entry-level dispensary role is an exciting journey. It also involves actually landing a job – which can be competitive.


To help you navigate hiring managers and the dispensary interview process with confidence, we’ve compiled a comprehensive list of 40 example budtender interview questions, sample answers, and tips on what to wear to stand out!


Note: It’s unlikely that a dispensary will ask you ALL of these questions. This list is meant to provide a wide variety of examples.


Read next! What’s it like to work in a dispensary?


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Budtender Interview Questions: Your personal relationship with cannabis


Any budtender job description will include being passionate about cannabis. When you interview at a dispensary, they’re going to ask you why you want to work in the industry.



Why do you want to work in the cannabis industry? 


Sample answer: I’m passionate about the potential health benefits of cannabis and believe in its positive impact on people’s lives. I want to be part of an industry that promotes wellness and offers a unique customer experience.


Tell us about your knowledge of different cannabis strains and products. 


Sample answer: I visit a lot of dispensaries and have been a consumer for years. I always chat with budtenders and friends about various strains, their effects, and the unique terpenes and cannabinoids that make each strain unique. I’m also well-versed in various product types such as flower, carts, edibles, and concentrates.


What’s your opinion on classifying strains based on indica vs. sativa? How else would you help new customers find the right strain? 


Sample answer: I’ve always been a firm believer that higher THC does not equal a better cannabis product. I also understand that things like terpenes and cannabinoids like CBD have a profound impact on consumer experience. Any good budtender will tell you to focus on the entourage effect over terms like indica or sativa.


Check out our strain guides to learn more: 



What interests you about this dispensary in particular?


Sample answer: I admire [Dispensary Name]’s commitment to quality, compliance, and customer education. Your reputation for providing top-notch products and service aligns with my values.


How do you stay updated on cannabis industry trends and regulations? 


Sample Answer: I regularly follow industry news, read cannabis publications, and participate in online forums. But most importantly, I’m tuned into the industry because I’m a part of the culture.


Pro tip: Check out THC University’s blog for free dispensary resources! 



Budtender Interview Questions: Customer service skills


Working in cannabis retail means dealing with lots of different customers on a day-to-day basis – especially for those in the budtender position. Dispensaries need to know you can deliver excellent customer service based on your personality and previous first-hand experience.



Describe a time when you dealt with a difficult customer. How did you handle it? 


Sample Answer: In my previous role at [Previous Employer], I encountered a frustrated customer. I actively listened to their concerns, empathized with their situation, and offered a solution that satisfied them.


Read next! How to deal with difficult dispensary customers.


How would you ensure a positive customer experience in a busy cannabis business? 


Sample answer: I would prioritize efficient service without compromising on quality. Clear communication, product knowledge, and a friendly attitude are key to keeping customers happy.


What methods would you use to educate customers about cannabis products? 


Sample answer: I’d start by asking about their preferences and needs. Then, I’d provide information on suitable products, dosages, and consumption methods, ensuring they have all the information to make an informed choice. I know personal recommendations play a big part in purchase decisions so I would always be ready to offer my favorite related products.


How do you handle a situation where a customer is dissatisfied with their purchase? 


Sample answer: I would first apologize for their dissatisfaction and offer to exchange or recommend an alternative product. My goal is to ensure the customer leaves with a positive impression of the dispensary.



Budtender Interview Questions: Compliance and regulations


While it’s not usually a requirement for you to understand all the laws for cannabis, it’s important to understand how important compliance is for marijuana dispensaries.



How much do you know about our state’s unique cannabis compliance requirements? It’s okay if you’re new to the business, but do you have an understanding of the importance of compliance? 


Sample answer: I’ve heard many times that the marijuana industry is heavily dependent on compliance. I’m a fast learner and will pay close attention to all relevant rules that pertain to my job at the dispensary. If I don’t know something, I always ask!


How would you handle a situation where a customer attempts to purchase more than the legal limit of cannabis products?


Sample Answer: I would politely inform the customer of the legal limit and ask if they’d like to adjust their purchase accordingly. Compliance with regulations is essential, and our priority is to follow the law.


Budtender Interview Questions: General skills and qualities


While jobs in sales and retail offer the most transferrable skills to a working at a dispensary, there are general traits that stand out to recruiters and hiring managers. Be sure to act friendly, down to earth, and capable when you’re interviewing.


Can you multitask effectively in a fast-paced dispensary environment? 


Sample Answer: Yes, I thrive in fast-paced settings. I’ve honed my ability to juggle multiple tasks while maintaining a high level of attention to detail and customer satisfaction. In short, I won’t freak out when it’s busy!


What do you think are the most important qualities for a successful budtender? 


Sample Answer: The most important qualities include product knowledge, excellent communication skills, empathy, patience, and a commitment to compliance.


How do you handle stressful situations or busy periods? 


Sample Answer: I remain calm under pressure and prioritize tasks based on urgency. I also believe in teamwork and effective communication to ensure smooth operations during busy times.


Can you work flexible hours, including evenings and weekends, as required by our dispensary? 


Sample Answer: Yes, I understand the importance of accommodating customers’ schedules. I’m fully prepared to work flexible hours to meet the dispensary’s needs.



Budtender Interview Questions: General interview tips


All interviews are an opportunity for both you and the dispensary to assess if it’s a good fit. Here’s some general advice to take into each interview:


  1. Research the dispensary
  2. Read and reread the job description
  3. Be genuine, confident, and well-prepared
  4. Smile often
  5. Prepare a list of relevant references
  6. Prepare a good list of questions to ask the interviewer
  7. Answer all questions directly
  8. Practice these interview questions and answers before the meeting
  9. Dress appropriately (more in the next section)



What to wear to your dispensary interview


Dressing appropriately for a job interview at a cannabis dispensary is essential to make a positive first impression.


Here are some guidelines on what to wear:


  1. Business casual attire: A safe choice for a cannabis dispensary interview is business casual attire (but leaning more casual than business). This typically includes a clean shirt, pants, and closed-toe shoes. You don’t need to dress too flashy, but still want to come across responsible and well-kept.
  2. Personal grooming: Pay attention to personal grooming. Make sure your hair is clean and well-kempt. For facial hair, ensure it’s neatly trimmed and maintained. Good personal hygiene is essential.
  3. Footwear: Choose closed-toe shoes that are clean and in good condition. Sneakers or athletic shoes are generally not appropriate for a job interview unless the dispensary specifically has a casual dress code.
  4. Fragrance: Avoid heavy fragrances or perfumes. Some people are sensitive to scents, and you don’t want your choice of fragrance to be distracting during the interview.
  5. Company research: Before the interview, research the dispensary’s culture and dress code if possible. Just walk in and see what people are wearing so you can emulate their style.


Remember that dressing appropriately for the interview is a sign of respect for the opportunity and the interviewer. While the cannabis industry can be less formal than some others, it’s still important to make a positive impression by presenting yourself as a professional candidate. 


After all, first impressions matter, and dressing the part can help you stand out in a competitive job market.



Maximize your dispensary job opportunities! 


Students who earn a certification from THC University are significantly more likely to earn a job at a dispensary.

Enrolling in courses like our Budtender Certification will teach you the fundamental knowledge and skills to stand out at a dispensary interview. 


The best part of THC University? We’re the most affordable cannabis education platform available! 

Check out our available courses here.